CLIENT INFORMATION

PREPARING FOR YOUR TREATMENT

 

Temperature

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We use an electric blanket during colder months to keep you nice and cosy during your massage. If you would prefer not to have this feature just let us know.  Infra red heat therapy may also be used during your treatment as appropriate.

What to wear

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We advise wearing something comfortable and easy to undress/dress from. Lounge wear or loose gym clothes work well. Underwear such as briefs, boxers or knickers should be worn as a matter of hygiene and policy.

Hydration

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Hydration is very important following a massage so drink plenty of water and/or herbal tea. If you are visiting us for a massage, please bring a bottle of water to your appointment. Good hydration will help aid in the recovery of tissues, especially following any deeper work. 

Ambiance

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We play a variety of playlists during your treatment and try our best to fit the music to the client and the treatment being performed.  This is an aspect we pride ourselves on especially as the client/therapist relationship grows.  But if you would like to play your own music or prefer silence then that is no problem, just let us know at the beginning of your session. 

TERMS & CONDITIONS

Cancellation Policy

Should you need to cancel or rearrange your appointment please give us as much notice as possible.   Therefore, changes (rescheduling or cancelling) made with 24 hours or less of your appointment will incur our late cancellation fee of £15.  On-the-day cancellations or missed appointments will be charged the full treatment fee. If the reason for changing or cancelling your appointment is due to exceptional or unforeseen circumstances (including developing symptoms of COVID-19) then we can waive any fees.

  

Making Payment

 

Payment can be made on the day via cash or card payment (contactless up to £45).  Payment can be made in advance of your treatment by bank transfer.  Sales receipts and invoices are available upon request.

Gift Vouchers

 

Gift vouchers are available to purchase.   They are valid and redeemable within the dates specified on each individual voucher. Vouchers redeemed outside of these dates will not be accepted.  

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Late Arrivals

Please try to arrive on time for your appointment or notify us if you are running late. If you do arrive then we will complete the session in the remaining time.

Inappropriate behaviour

 

Alyson Ritchie - Sports Massage Therapy, has a zero tolerance policy to inappropriate behaviour. We reserve the right to terminate a treatment with immediate effect and without refund if the client demonstrates behaviour including but not limited to: intimidation, verbal aggression, physical violence, evidence of intoxication or sexual behaviour. 

GET IN TOUCH

Tel: 07850 488062

Email: alysonritchie.sportsmassage@gmail.com

Main Street,

East Ayton,

Scarborough

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